Status alerts for cellular carriers and the SBT platforms
Current Alerts
Updated 21 October 2025, 08:10 CDT (Dallas, TX; 13:10 UTC)
Carriers and Aggregators
| Carrier (Aggregator) |
Start (Date & UTC) |
End (Date & UTC) |
Notes/Impact | |||
| (Sinch) | 10/22/2025 04:00 |
10/22/2025 12:00 |
External maintenance. Possible delayed or failed SMS/MMS 10DLC MT/MO traffic. | |||
| Verizon (Infobip, Sinch) |
10/22/2025 04:00 |
10/22/2025 09:00 |
Carrier maintenance. Possible delayed or failed Short Code and 10DLC MT/MO SMS/MMS traffic. | |||
| Verizon (Infobip) |
10/23/2025 04:00 |
10/23/2025 09:00 |
Carrier maintenance. Possible intermittent delays delivering SMS to handsets. | |||
| (Sinch) | 10/30/2025 08:00 |
10/30/2025 09:00 |
MMS platform maintenance. Messages will be queued and will be processed post upgrade. Expect intermittent delays during the maintenance window. | |||
| (Sinch) | 11/04/2025 08:00 |
11/04/2025 10:00 |
MMS platform maintenance. Messages will be queued and will be processed post upgrade. Expect intermittent delays during the maintenance window. | |||
| (Sinch) | 11/10/2025 11/11/2025 11/12/2025 11/13/2025 08:00 |
11/10/2025 11/11/2025 11/12/2025 11/13/2025 11:00 |
MMS platform maintenance. Messages will be queued and will be processed post upgrade. Expect intermittent delays during the maintenance window. | |||
| Long-Term Incidents | ||||||
| ClearSky: Dish Wireless Interop/Enflick (Infobip) |
04/14/2025 15:07 |
Ongoing | See this page for updates. MMS delivery degradation due to an ongoing migration. Possible irregular delivery with inconsistent delivery times. Interop SMS issues have been resolved. Expect resolution in 1-2 months. UPDATE 05/05/2025: "The reported MMS incident is still being addressed with the MNO and at this point there is no estimated time of recovery that could be shared. Until the issue is fully resolved, kindly note that our delivery rate is our best effort for this destination. Once resolved, you can expect for delivery to stabilize." |
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| Recent Alerts | ||||||
| Verizon (Infobip, Sinch) |
10/21/2025 04:00 |
10/21/2025 09:00 |
Carrier maintenance. Possible delayed or failed Short Code and 10DLC MT/MO SMS/MMS traffic. | |||
| (Sinch) | 10/21/2025 05:00 |
10/21/2025 11:00 |
External maintenance. Possible delayed or failed SMS/MMS 10DLC MT/MO traffic. | |||
| (Sinch) | 10/20/2025 10:21 |
10/20/2025 12:28 |
Degraded MMS service due to problems with a hosting provider. | |||
| AT&T (Sinch) |
10/20/2025 08:00 |
10/20/2025 09:00 |
External maintenance. Possible experience delayed or failed 10DLC MT traffic towards AT&T. | |||
| AT&T [Mexico], Nextel & Iusacell (Infobip) |
10/17/2025 19:36 |
10/18/2025 04:15 |
SMS delivery degradation. Possible irregular delivery with inconsistent delivery times. | |||
| Verizon (Sinch) |
10/17/2025 04:05 |
10/17/2025 05:44 |
Delivery issues. Possible Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts | |||
| T-Mobile (Infobip, Sinch) |
10/17/2025 10/16/2025 02:00 |
10/17/2025 10/16/2025 12:00 |
Carrier maintenance. Possible delayed or failed SMS/MMS Short Code and 10DLC MT/MO traffic. | |||
| (Sinch) | 10/16/2025 02:00 |
10/16/2025 06:00 |
Network maintenance on US7 site. Delivery of DRs may be delayed up to 15 minutes during the maintenance window. Click here for full info. | |||
| AT&T (Infobip) |
10/15/2025 14:33 |
10/15/2025 14:44 |
Degraded SMS 10DLC delivery. Possible irregular delivery with inconsistent delivery times. | |||
| Altan [Mexico] (Infobip) |
10/14/2025 19:48 |
10/15/2025 04:13 |
Degraded SMS delivery. Possible irregular delivery with inconsistent delivery times. | |||
| AT&T (Infobip) |
10/15/2025 03:00 |
10/15/2025 11:00 |
Carrier maintenance. Possible intermittent delays delivering MMS to handsets. | |||
| Verizon (Infobip) |
10/15/2025 12:00 |
10/15/2025 01:00 |
Carrier maintenance. Possible intermittent delays delivering SMS to handsets. | |||
| Verizon (Infobip, Sinch) |
10/15/2025 04:00 |
10/15/2025 09:00 |
Carrier maintenance. Possible delayed or failed SMS/MMS Short Code and 10DLC MT/MO traffic. | |||
| ISP Telecom [Canada] (Sinch) |
10/14/2025 09:06 |
10/14/2025 10:51 |
Delivery issues. Possible Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts. | |||
| T-Mobile (Infobip) |
10/14/2025 05:00 |
10/14/2025 11:00 |
Carrier maintenance. Possible intermittent delays delivering SMS/MMS to handsets. | |||
| AT&T (Infobip) |
10/14/2025 10/15/2025 03:00 |
10/14/2025 10/15/2025 11:00 |
Carrier maintenance. Possible intermittent delays delivering MMS to handsets. | |||
Older alerts are available at the Carrier and Status Alerts Archive. The archive contains alerts back to July 24, 2023.
SBT Platforms
|
Platform/Event |
Start (Date & UTC) |
End (Date & UTC) |
Notes/Impact |
| AWS Outage | 10/20/2025 | 10/20/2025 |
As an update to the AWS production disruption from earlier today, our operational processing has returned to expected levels of throughput. For our file processing customers, we have also now resumed the availability of our SFTP. For customers who submitted files to SBT earlier today, we have recognized a small population that did not process. We will communicate directly with those customers to establish a plan to process on 10/21/2025. Lastly, some customers may not have received expected files via FPA (i.e. - inbound/outbound, subscriber, etc.) from SBT today. We are working to identify and resend the impacted files with delivery expected by EOD 10/21/2025. |
| Canadian Carrier Short Code Pause |  |
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| SBT Platform Alerts History | |||
|
Platform/Event |
Start (Date & UTC) |
End (Date & UTC) |
Notes/Impact |
| FinText 2.0 Legacy 1.0 Payments |
10/13/2025 06:45 |
10/13/2025 08:45 |
Routine platform maintenance on the UIs and APIs. UIs, APIs, and SFTP services will be unavailable. |
| FinText 2.0 Legacy 1.0 Payments |
09/15/2025 06:45 |
09/15/2025 08:45 |
Routine platform maintenance on the UIs and APIs. UIs, APIs, and SFTP services will be unavailable. |
| FinText 2.0 Legacy 1.0 Payments |
08/11/2025 06:45 |
08/11/2025 08:45 |
Routine platform maintenance on the UIs and APIs. UIs, APIs, and SFTP services will be unavailable. |
| FinText 2.0 Legacy 1.0 Payments |
07/14/2025 07:45 |
07/14/2025 08:45 |
Routine platform maintenance on the UIs and APIs. UIs, APIs, and SFTP services will be unavailable. |
| FinText 2.0 Legacy 1.0 Payments |
06/09/2025 07:45 |
06/09/2025 08:45 |
Routine platform maintenance on the UIs and APIs. UIs, APIs, and SFTP services will be unavailable. |
| FinText 2.0 Legacy 1.0 Payments |
05/12/2025 07:45 |
05/12/2025 08:45 |
Routine platform maintenance on the UIs and APIs. UIs, APIs, and SFTP services will be unavailable. |
| FinText 2.0 Legacy 1.0 Payments |
04/14/2025 07:45 |
04/14/2025 08:45 |
Routine platform maintenance on the UIs and APIs. UIs, APIs, and SFTP services will be unavailable. |
| FinText 2.0 Legacy 1.0 Payments |
03/10/2025 08:45 |
03/10/2025 09:45 |
Routine platform maintenance on the UIs and APIs. UIs, APIs, and SFTP services will be unavailable. |
| FinText 2.0 Legacy 1.0 Payments |
02/10/2025 08:45 |
02/10/2025 09:45 |
Routine platform maintenance on the UIs and APIs. UIs, APIs, and SFTP services will be unavailable. |
| FinText 2.0 Legacy 1.0 Payments |
01/13/2025 08:45 |
01/13/2025 09:45 |
Routine platform maintenance on the UIs and APIs. UIs, APIs, and SFTP services will be unavailable. |
| FinText 2.0 Legacy 1.0 Payments |
12/09/2024 08:45 |
12/09/2024 09:45 |
Routine platform maintenance on the UIs and APIs. UIs, APIs, and SFTP services will be unavailable. |
| FinText 2.0 Legacy 1.0 Payments |
11/18/2024 08:45 |
11/18/2024 09:45 |
Routine platform maintenance and SSL certificate upgrade for T2C 1.0 User Interface and API. UIs, APIs, and SFTP services will be unavailable. |
| FinText 2.0 Legacy 1.0 Payments |
10/14/2024 07:45 |
10/14/2024 08:45 |
Routine platform maintenance on the UIs and APIs. UIs, APIs, and SFTP services will be unavailable. |
| FinText 2.0 Legacy 1.0 Payments |
09/09/2024 07:45 |
09/09/2024 08:45 |
Routine platform maintenance on the UIs and APIs. UIs, APIs, and SFTP services will be unavailable. |
| FinText 2.0 Legacy 1.0 Payments |
08/12/2024 07:45 |
08/12/2024 09:45 |
Routine platform maintenance on the UIs and APIs. UIs, APIs, and SFTP services will be unavailable. |
| FinText 2.0 Legacy 1.0 Payments |
07/08/2024 07:45 |
07/08/2024 08:45 |
Routine platform maintenance on the UIs and APIs. UIs, APIs, and SFTP services will be unavailable. |
| FinText 2.0 Legacy 1.0 |
06/10/2024 07:45 |
06/10/2024 08:45 |
Routine platform maintenance on the UIs and APIs. UIs, APIs, and SFTP services will be unavailable. |
| FinText 2.0 Legacy 1.0 |
05/13/2024 07:45 |
05/13/2024 08:45 |
Routine platform maintenance on the UIs and APIs. UIs, APIs, and SFTP services will be unavailable. |
| FinText 2.0 Legacy 1.0 |
04/03/2024 16:00 |
04/03/2024 16:30 |
Carrier Lookup failures. Carrier lookups and Add Subscriber calls affected. Monitoring in progress to ensure all processes are normal. |
| FinText 2.0 Legacy 1.0 |
04/08/2024 07:45 |
04/08/2024 08:45 |
Routine platform maintenance for user interfaces and APIs to our FinText (2.0) and Legacy (1.0) platforms. FinText (2.0) and Legacy (1.0) user interfaces and APIs will be unavailable. |
| FinText 2.0 Legacy 1.0 |
03/18/2024 07:45 |
03/18/2024 08:45 |
Routine platform maintenance for user interfaces and APIs to our FinText (2.0) and Legacy (1.0) platforms. FinText (2.0) and Legacy (1.0) user interfaces and APIs will be unavailable. |
| FinText 2.0 Legacy 1.0 |
02/12/2024 08:45 |
02/12/2024 09:45 |
Routine platform maintenance for user interfaces and APIs to our FinText (2.0) and Legacy (1.0) platforms. FinText (2.0) and Legacy (1.0) user interfaces and APIs will be unavailable. |
| FinText 2.0 Legacy 1.0 |
01/08/2024 08:45 |
01/08/2024 09:45 |
Routine platform maintenance for user interface and APIs. Both the 2.0 and 1.0 UIs and APIs will be unavailable. |
| Legacy 1.0 | 12/11/2023 08:45 |
12/11/2023 09:45 |
Routine maintenance for user interface and APIs. User interface and APIs will be unavailable. |
| Legacy 1.0 | 11/13/2023 08:45 |
11/13/2023 09:45 |
SSL certificate replacement. Legacy 1.0 platform UI and APIs will be unavailable. |
| Legacy 1.0 | 10/12/2023 04:30 |
10/12/2023 04:45 |
Performance improvements. Legacy 1.0 platform UI and APIs will be unavailable. |
| FinText 2.0 | 10/09/2023 07:45 |
10/09/2023 09:45 |
Routine maintenance for user interface and APIs. User interface and APIs will be unavailable. |
| Legacy 1.0 | 09/27/2023 04:30 |
09/27/2023 04:39 |
System maintenance. User Interface and APIs will be unavailable. |
| Legacy 1.0: Duplicate Records | 09/11/2023 | 09/14/2023 |
We experienced an issue which created duplicated records in the message and usage reporting for 9/11/23. We have confirmed that duplicate messages were not sent to subscribers; this is only a reporting issue. Issue has been investigated and fixes have been deployed. |
| Scheduled Maintenance | 09/11/2023 08:45 |
09/11/2023 09:45 |
SBT 1.0 and 2.0 User Interfaces and APIs will be unavailable. |
| Legacy 1.0 | 09/10/2023 07:45 |
09/10/2023 08:45 |
Routine platform maintenance for User Interface and APIs. Legacy 1.0 User Interface and APIs will be unavailable. |
| Scheduled Maintenance | 08/14/2023 08:45 |
08/14/2023 09:45 |
SBT User Interface and API will be unavailable. |