Below are the four best ways to submit a request ticket to SBT customer support.
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File a support ticket via the solutionsbytext.com support page
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File a support ticket by sending a NEW email to customersupport@solutionsbytext.com
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Chat with a customer support representative in real time via solutionsbytext.com.
- Submit a support ticket via the Customer Portal.
- Call 800-979-1212, option 2 to speak with a representative.
Customer Support Hours: Monday - Friday, 8am-6pm CT. For urgent issues, escalations or after-hour support, call 800-979-1212, option 2.
Upcoming Holiday: Our offices are closed 07/04/25 in observance of Independence Day and will reopen 07/07/25 @ 8am CST. For urgent issues, call 800-979-1212 option 2.